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Have questions as the High Holy Days draw near?

FREQUENTLY ASKED QUESTIONS ABOUT...

Tickets|Day of Services|Online Offerings

Holy Mitzvot |  Rosh Hashanah @ Camp

VIEW THE High Holy Days Schedule

TICKETS 

  • What tickets am I entitled to as a member in good standing?  

Your membership includes tickets for you and your immediate family living in your household—adults and children up to age 30—for High Holy Day services at Temple Judea. Tickets must be reserved in advance.

Service & Program Options

  • Goor Sanctuary Services – Geared toward ages 9 and up.

  • Youth & Family Programming – For families with younger children (or the young at heart). Some programs may involve an additional cost.

  • Childcare – Available for children ages 2–8 during early evening services and select daytime services outside of Youth & Family Programming (additional cost).

Additional Tickets: You may purchase tickets for children over age 30, extended family, and guests at an additional cost per person, per service. Members have advanced access to purchase up to 4 extended family tickets and 6 non-member tickets per service when making reservations for their own tickets. For additional tickets beyond this allotment or to modify reservations submitted from the form, email or call (818) 758-3800 to be added to the waitlist.

Membership Renewal Required
If you have not yet renewed your annual commitment for 2025–26, please renew online or email for assistance. We cannot honor High Holy Day ticketing reservations without a completed renewal.

  • Where can I reserve my tickets? 

Visit templejudea.com/hhd to reserve your tickets for Sanctuary Services, Youth & Family Programming like Rosh Hashanah @ Camp and the Yom Kippur Youth & Family experience, and to reserve childcare for select services.

  • When will I receive my member tickets for High Holy Day services at Temple Judea?  

The week before Rosh Hashanah, you will receive an email from SimpleTix with a separate ticket/QR code for each requested service taking place on the Temple Judea campus. Youth & Family Yom Kippur Experience tickets will come in separate email from SimpleTix approximately three days before the event. Each ticket/QR code will only work for the designated service listed and for the number of tickets you requested. Due to increased security protocols in place, in order to enter the synagogue, you will need to present a ticket/QR code (printed or electronically on your cell phone) for each corresponding service. It will be scanned for yourself and each person in your immediate household ONLY for whom you've reserved tickets at that service. We highly encourage all members of a ticketed party to come together wherever possible. However, if a member of your group needs to arrive separately, please forward the QR code or provide a printed copy for entry. If any guests arrive without a ticket, please plan on meeting them at our entrance. 

If you reserved tickets for extended family or non-member guests, you will have received a separate ticket/QR code, in your name, for those guests. Please send this ticket to your non-member guests. Tickets are non-transferable. 

Your security is very important to us.  No one will be admitted through security without a reservation and valid ticket/QR code. We encourage you to arrive early to allow time for parking and security check-in.

  • What if I don't receive a ticket email or can't access email? 

If you cannot find your ticket, please click here https://find.simpletix.com and enter your email address. Please note all TJ administrative offices will close for Erev Rosh Hashanah at 12pm, so please email promptly if you need assistance. Tickets will also be available via Will Call during the High Holy Day services at the Will Call booth table located at our Main Entrance.

  • How do I see what services I registered for?

Each ticket/QR code lists the service on the front of the ticket. If you would like to see a list of all the services you signed up to attend, please refer back to the original confirmation email sent from . If you cannot find the original email, please contact . 

  • Something came up at the last minute! How do I make a change to my tickets? 

If you absolutely need to make a change to your existing ticket order or to add last-minute tickets, please email or call (818) 758-3800. Please note, Temple Judea’s office will close at noon on Erev Rosh Hashanah and Erev Yom Kippur. Offices will also be closed on Rosh Hashanah Day & Yom Kippur Day. 

  • Can I give household ticket to someone outside my household since I'm already paying for this ticket with my membership? 

No. We apologize, but due to increased security concerns, all guests must be registered in advance to gain entry. Tickets are non-transferrable.

  • Are tickets available for purchase by non-members? 

Non-Members: To ensure we have enough space for all our members, non-member tickets will not be released for purchase (at an additional fee per person, per service) until closer to services and only if space is available. Non-members can request to be added to the waitlist by emailing .

Members: Members have advanced access to purchase up to 4 extended family and 6 non-member tickets per service when making your reservations. These tickets do have an additional cost per person, per service. For additional tickets, please email or call (818) 758-3800 to be added to the waitlist. 

  • When will I receive my extended family and/or non-member tickets for Sanctuary services at Temple Judea?

Extended family or non-member tickets purchased by a Temple Judea member will be sent only to the purchasing member as a separate ticket/QR code that includes each extended family/non-member in the reservation. They will NOT receive their own email. It will be ONE tickets for all extended family/non-members on the reservation. If your guests are arriving separately, you must provide them with their ticket/QR code in advance.

Tickets purchased directly by non-members will be sent to the email address used at purchase. 

We strongly encourage all members of a ticketed party to arrive together whenever possible. If members of your group need to arrive separately, they must have their own copy of the ticket/QR code to enter. Temple parking is only available for members in good standing who display their 2025-2026 decal sticker in the bottom left corner of their vehicle. Parking is based on availability.

Due to increased security protocols, all non-members must bring a valid photo ID, which will be scanned at security before entry.

  • What if I reserved tickets for Rosh Hashanah @ Camp?  

If you signed up for Rosh Hashanah @ Camp at the Brandeis-Bardin Campus (of the AJU), 1101 Pepper Tree Ln, Simi Valley, CA 93064, TJ’s Youth & Family team will send an email the week before Camp with details about the check-in process, food, schedule, what to wear, etc. For questions about the day of Camp, please click here.

DAY OF SERVICES

  • What security measures are in place? What do I need to bring for entry?

With increased security protocols in place, all non-members (including extended family guests of members) must bring a valid photo ID, which will be scanned at security before entering. Members will be required to show their 2025-2026 Temple Judea security tag in order to enter the synagogue. For entry into the Temple Judea parking lot, all vehicles must display the 2025-2026 Temple Judea security decal sticker. Security decal stickers and tags will be sent in the late August “Welcome Back” membership mailing. If you have not received your security sticker or tags by September 1st, please contact Member Services at  or call (818) 758-3800 x2110. As there will be new security guards present, please do not assume security guards will recognize you. All bags, purses, jackets, and other bulky items will be inspected by security. Pocketknives, lighters, and other items deemed hazardous will be confiscated, so please leave them at home. 

  • Where can I park? Are rideshare options available?

Parking in Temple Judea lots will be available to Members only, until full. Additional parking is available on the street and at the St. Paul's United Methodist Church (located at the corner of Lindley and Burbank). Please note that during High Holy Days services, parking in Temple Judea’s lots will be available for members only until full. For entry into the Temple Judea parking lot, all vehicles must display the 2025-2026 Temple Judea security sticker provided in the late August “Welcome Back” membership mailing. If you have not received your security sticker or tags by September 1st, please contact Member Services at   or call (818) 758-3800 x110. Overflow and street parking will be available.

EARLY/LATE PARKING: For those attending an Early Service, to help us prepare for our Late Service we kindly ask that you depart the synagogue expeditiously. For those attending a Late Service, if you arrive prior to the end of an Early Service our parking lots will still be full. To prevent a traffic back up, we ask that you do not line up on Lindley Ave in your vehicle.  

RIDESHARES: We highly encourage anyone who is able to utilize a rideshare service. Please exit your rideshare vehicles safely off of Lindley Ave., without blocking the entrance or exit gates, and enter through the pedestrian gate to the right of the exit gate of the north parking lot.

DISABLED PARKING: Temple Judea has a limited number of disabled parking spots. If feasible, attendees may be dropped off and picked up from our parking lot or street side. 

  • When should I arrive?  

The Temple doors will open about 10-15 minutes prior to the beginning of each service. We ask that all guests arrive no earlier than 30 minutes prior to each service, and to kindly wait outside. This year, we are taking great care to try to ensure that no service is over capacity, so that everyone will be able to find a seat.

  • How does seating work? Can I reserve specific seats?

Seating in all venues is open and unassigned, except where clearly marked “Reserved.” 

  • What programming do you offer for children under 9 years old?

Although all services held in the Goor Sanctuary are geared to adults and children ages 9 and older, Temple Judea offers specific Youth & Family programming, as well as childcare for select services for children ages 2-8. Childcare is $20 per child, per service. Parents of children with a 1:1 aide are strongly encouraged to make that aide available to the child during child care. Advance Registration is REQUIRED by the listed deadlines for both our Youth & Family Programs and childcare!

  • Is there specific attire?

Temple Judea is known for its casual vibe, so we do not have a specific dress code. Of course, we recommend you dress for the occasion and encourage guests to dress in layers. Depending on weather conditions and where you are seated, the temperature inside the Goor Sanctuary may fluctuate between cool and warm. Our staff will not be able to accommodate requests to adjust the thermostats. 

Adults are also welcome to use ritual garments as part of their prayer experience. Kippot are always appropriate to wear for any service. During the High Holy Days, Jews traditionally wear a tallit on Rosh Hashanah day, and during each service of Yom Kippur. Additionally, there is a tradition to wear white on Yom Kippur, to symbolize wiping the slate clean for the year to come. 

  • What is the Temple's illness & COVID-19 policy? 

Our number one priority is to protect the health and well-being of all of our members. If you are experiencing any COVID, flu, or cold-like symptoms, as a courtesy to our community, please enjoy our services online. All our most up-to-date health and safety precautions are detailed on our website.

ONLINE OFFERINGS

  • How can I watch services or hear the Rabbis' sermons online? 

For those at home, all our early services and select additional services will be live streamed, and you can join us as we broadcast "live". If you'd prefer to watch these services later, you can watch the recorded version from our Facebook page or YouTube channel almost immediately after they start streaming. You can also follow along with a digital prayerbook. To view the online schedule and access all the links, visit CLICK HERE

While not every sermon will be recorded, you can watch our recorded sermons from our Facebook page or YouTube channel almost immediately after they start streaming. To access the links, visit CLICK HERE

HOLY MITZVOT

  • What is the digital Book of Remembrance? What if I want to add someone or make a donation in honor of someone? 

It is a Jewish custom during the High Holy Days to honor the memory of our family members and friends who are no longer with us by including their names in a Yizkor book - a Book of Remembrance. We hope this digital keepsake adds to this sensitive time of reflection for you and the members of your family. 

You will be able to access the digital Book of Remembrance after Rosh Hashanah from the button on Temple Judea's HHD webpage.

  • How do I know if I have family members included in the Book of Remembrance? What if I want to add someone or make a donation in honor of someone? 

All Yahrzeits listed in your ShulCloud account have automatically been included in the Book of Remembrance. Members may also add a name to the Book of Remembrance, or add a donation, when reserving Goor Sanctuary Services or Youth and Family Program tickets, or by emailing with the subject line “Book of Remembrance: Additions” or calling (818) 758-3800, ext. 106. The deadline to make changes or additions is September 19.   

  • How can I fulfill the mitzvah of contributing to the High Holy Day Appeal? 

The High Holy Day Appeal is a generations-old tradition. It is a very special way to give back to Temple Judea to ensure it continues to be a safe, beautiful place to gather, study, celebrate, and pray.  Click the link to participate in this year’s High Holy Day Appeal.

ROSH HASHANAH @ CAMP

  • How do I get to Camp?

Camp is located at the American Jewish University - Brandeis Bardin Campus, located at 1101 Pepper Tree Ln., Simi Valley, CA 93064. Take the 118 Freeway toward Simi Valley to Tapo Canyon Road. Exit Tapo Canyon Road and turn SOUTH. Continue on Tapo Canyon Road past Cochran Street, Los Angeles Avenue, Royal Avenue and Guardian Street to the front gates of the AJU- BRANDEIS-BARDIN CAMPUS. 

  • What do I need to bring?

Please bring your photo ID, as it will be required for secure check-in. Please make sure to check the weather and dress appropriately. Bring whatever you feel you'll need to be comfortable -- water bottles, sunscreen, and hats, or jackets). There will be places to fill your water bottles. Also remember to bring swimsuit/towel if you'd like to swim in the afternoon. If you want to sit on the grass for lunch, you may also want to bring a picnic blanket.

  • What time should I arrive and what will check-in be like?

Check-in will begin at 8:30am, and we'll plan to begin the day at 9:00am! There are hundreds of us coming to camp, so please leave plenty of time!

As you arrive at the camp gate, please be prepared to show your photo ID to security and our staff members. You will then be directed to drive through camp to the upper parking lot near the bunks, and park with the help of our parent volunteers. 

When you exit your cars, you will arrive at the check-in area where you will receive a map, name tags, and swag for your family. We will also confirm that you've filled out a liability waiver. Please click the button below to complete a waiver in advance for each adult and child in your group! 
Camp Waiver
After check-in, you'll walk the short distance to our assembly point beneath the big tree. There will be coffee/tea, (the famous) Alonim coffee cake, and the sound of the shofar to awaken our bodies and souls to begin our day!

  • What should I wear?

Please dress for camp. Jeans or shorts, and tennis shoes are the dress code of the day. Camp is a place to get dirty – there is art, crafts, outdoor cooking, hiking, a climbing tower, a climbing wall, animals & horseback riding, archery, drumming, nature, and sports. Additionally, all activities will take place outside.

We will have access to the pool during our afternoon programming block, so please bring a bathing suit and towel if you'd like! Please note, the pool has a 50 person maximum capacity!

  • What is the schedule?

8:30am - 9:00am Arrival and Check-in
9:00am - 9:15am Welcome!
9:15am - 10:00am “Youngers” Service in Outdoor Sanctuary
9:15am - 10:30am “Olders” Programming Block
10:30am - 12:00pm "Olders" Service in Outdoor Sanctuary
10:30am - 12:00pm "Youngers" Programming Block
12:00pm - 12:45pm Lunch available on Dance Pavilion
12:45pm - 2:30pm Programming Block for All
2:30pm - 3:00pm Tashlich at the Pool & L’hitraot!

  • What service(s) are there @ Camp? 

There will be two different services - one designed for families with younger children (~age 7 and under) and one for families with older children (~age 7 and over). We leave it to each family to decide which service option best applies to you. When you are not in services there will be a variety of activities to choose from. Please feel free to choose your own adventure! (The program of activities will be given to you at camp on the back of your camp map.)

  • What food will be provided? 

There will be Alonim’s “famous” coffee cake in the morning. Lunch will be outside on the Alonim Dance Pavilion. Please feel free to bring lawn chairs and picnic blankets to enjoy lunch and some relaxation time. The lunch served at camp is a kosher, meat meal. Alonim also has vegan and gluten-free options – help us make sure there’s enough by indicating those needs when completing the Youth & Family Registration form. If your family needs to bring outside food for health reasons or for pickier eaters, Alonim asks that you do not bring that food into dining hall spaces.

Still have questions? Email us at   or, for another great resource, visit templejudea.com/hhd. 

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