FREQUENTLY ASKED QUESTIONS ABOUT...

Tickets|Day of Services|Online Offerings

Holy Mitzvot |  Rosh Hashanah @ Camp

VIEW THE High Holy Days Schedule

TICKETS 

• What tickets am I entitled to as a member?  

Your membership entitles you and your immediate family living in your household to tickets for High Holy Day Services at Temple Judea. This applies to all adults and children up to the age of 30 years old. Tickets must be reserved in advance, which you can do HERE. Please note that services in the Goor Sanctuary are geared for those 9 years and older. We also offer Youth & Family programming for families with younger children (or young at heart), some of which may involve an additional cost. Childcare will be available at an additional cost for children 2-8 years old for early evening services and select day services outside of scheduled Youth & Family Programming. You may also purchase additional tickets for children over the age of 30, extended family and guests at an additional cost. If you have not yet renewed your commitment for 2024-25, please renew online or email for help, as we cannot confirm High Holy Day ticketing without your completed membership.

• Where can I reserve my tickets? 

Visit templejudea.com/hhd to reserve your tickets for sanctuary services, Youth & Family programming like Rosh Hashanah @ Camp and the Yom Kippur Youth & Family experience, and to reserve childcare for select services.

• When will I receive my member tickets for Sanctuary services at Temple Judea?  

The week before Rosh Hashanah, you will receive an email from Simple Tix with a separate ticket/QR code for each requested service. Each ticket/QR code will only work for the designated service listed and for the number of tickets you requested. Due to increased security protocols in place, in order to enter the synagogue, you will need to present a ticket/QR code (printed or electronically on your cell phone) for each corresponding service. It will be scanned for yourself and each person in your immediate household ONLY for whom you've reserved tickets at that service. We highly encourage all members of a ticketed party to come together wherever possible. However, if a member of your group needs to arrive separately, please forward the QR code or provide a printed copy for entry. If any guests arrive without a ticket, please plan on meeting them at our entrance. 

If you reserved tickets for extended family or non-member guests, you will have received a separate ticket/QR code, in your name, for those guests. Please send this ticket to your non-member guests. Tickets are non-transferable. 

Your security is very important to us.  No one will be admitted through security without a reservation and valid ticket/QR code. We encourage you to arrive early to allow time for parking and security check-in.

• What if I don't receive a ticket email or can't access email? 

If you cannot find your ticket, please click here https://find.simpletix.com and enter your email address. Please note all TJ administrative offices will close for Erev Rosh Hashanah at 12pm, so please email promptly if you need assistance. Tickets will also be available via Will Call during the High Holy Day services at the Will Call booth table located at our Main Entrance.

• How do I see what services I registered for?

Each ticket/QR code lists the service on the front of the ticket. If you would like to see a list of all the services you signed up to attend, please refer back to the original confirmation email sent from . If you cannot find the original email, please contact . 

• Something came up at the last minute! How do I make a change to my tickets? 

If you absolutely need to make a change to your existing ticket order or to add last-minute tickets, please email or call (818) 758-3800. Please note, Temple Judea’s office will close at noon on Erev Rosh Hashanah. 

• Can I give household ticket to someone outside my household since I'm already paying for this ticket with my membership? 

No. We apologize, but all guests must be registered in advance to gain entry. Tickets are non-transferrable.

• Are tickets available for purchase by non-members? 

After member ticket reservations are fulfilled, and if additional space is available, non-members may purchase tickets at $50 per person, per service. Please email or call (818) 758-3800. 

• When will I receive my extended family and/or non-member tickets for Sanctuary services at Temple Judea?

If you reserved tickets for extended family and/or non-member guests, you will be emailed a separate ticket/QR code for those individuals. Extended family or non-member guests will not receive this ticket. We highly encourage all members of a ticketed party to come together wherever possible. However, if any members of your group need to arrive separately, you are responsible for providing them with a copy of their ticket/QR code for entry. With increased security protocols in place, all non-members must bring a valid ID, which will be scanned at security before entering.

• What if I reserved tickets for Rosh Hashanah @ Camp?  

If you signed up for Rosh Hashanah @ Camp at the Brandeis-Bardin Campus (of the AJU), 1101 Pepper Tree Ln, Simi Valley, CA 93064, TJ’s Youth & Family team will send an email the week before Camp with details about the check-in process, food, schedule, what to wear, etc. For questions about the day of Camp, please click here.

• What if I reserved tickets for Yom Kippur Youth & Family Experience?  

If you reserved our Yom Kippur Youth & Family Experience, during the week between Rosh Hashanah & Yom Kippur you will receive an email confirmation (in lieu of a ticket) with information about this experience. 

DAY OF SERVICES

• What security measures are in place? What do I need to bring for entry?

With increased security protocols in place, all non-members (including extended family guests of members) must bring a valid ID, which will be scanned at security before entering. Members will be required to show their 2024-2025 Temple Judea security tag in order to enter the synagogue. For entry into the Temple Judea parking lot, all vehicles must display the 2024-2025 Temple Judea security sticker. Security stickers and tags were sent in the August “Welcome Back” membership mailing. If you have not received your security sticker or tags, please contact Member Services at  or call (818) 758-3800 x110. As there will be new security guards present, please do not assume security guards will recognize you. All bags, purses, jackets, and other bulky items will be inspected by security. Pocketknives, lighters, and other items deemed hazardous will be confiscated, so please leave them at home. 

• Where can I park? Are rideshare options available?

Parking in Temple Judea lots be available to Members only, until full. Additional parking is available on the street and at the St. Paul's United Methodist Church (located at the corner of Lindley and Burbank). Please note that during High Holy Days services, parking in Temple Judea’s lots will be available for members only until full. For entry into the Temple Judea parking lot, all vehicles must display the 2024-2025 Temple Judea security sticker provided in the August “Welcome Back” membership mailing. If you have not received your security sticker or tags, please contact Member Services at   or call (818) 758-3800 x110. Overflow parking will be at St. Paul's United Methodist Church (on the corner of Lindley Ave. and Burbank Blvd.) and wherever street parking is available.

EARLY/LATE PARKING: For those attending an Early Service, to help us prepare for our Late Service we kindly ask that you depart the synagogue expeditiously. For those attending a Late Service, if you arrive prior to the end of an Early Service our parking lots will still be full. To prevent a traffic back up, we ask that you do not line up on Lindley Ave in your vehicle.  

RIDESHARES: We highly encourage anyone who is able utilize a rideshare service. This year, we are excited to offer $5 off Uber rides to and from Temple Judea! When ordering an Uber, click the these links or enter the discount codes on your Uber app: 

Uber: Please enjoy $5 off rides to and from Temple Judea. When ordering a ride, click the links or enter the discount codes below.
     *Rosh Hashanah:  rSkC07EEh7i
     *Yom Kippur: rEuTuotDI6F
 
For a free ride with GoGo Grandparent, please call (855) 955-0691. GoGo Grandparent is great for anyone, especially those who may need extra assistance or requires an accessible vehicle. Generously subsidized by the Temple Judea Brotherhood and Women of Temple Judea. 

DISABLED PARKING: Temple Judea has a limited number of disabled parking spots. If feasible, attendees may be dropped off and picked up from our parking lot or street side. 

• When should I arrive?  

The Temple doors will open about 10-15 minutes prior to the beginning of each service. We ask that all guests arrive no earlier than 30 minutes prior to each service, and to kindly wait outside. This year, we are taking great care to try to ensure that no service is over capacity, so that everyone will be able to find a seat.

• How does seating work? Can I reserve specific seats?

Seating in all venues is open and unassigned, except where clearly marked “Reserved.” 

• What programming do you offer for children under 9 years old?

Although all services held in the Goor Sanctuary are limited to adults and children ages 9 and older, Temple Judea offers specific Youth & Family programming, as well as childcare for select services for children ages 2-8. Childcare is $10 per child, per service. Parents of children with a 1:1 aide are strongly encouraged to make that aide available to the child during child care. Advance Registration is REQUIRED for both our Youth & Family Programs and childcare! The deadlines for reserving childcare are Tuesday, October 1 & Thursday, October 10.

• Is there specific attire?

Temple Judea is known for its casual vibe, so we do not have a specific dress code. Of course, we recommend you dress for the occasion and encourage guests to dress in layers. Depending on weather conditions and where you are seated, the temperature inside the Goor Sanctuary may fluctuate between cool and warm. Our staff will not be able to accommodate requests to adjust the thermostats. 

Adults are also welcome to use ritual garments as part of their prayer experience. Kippot are always appropriate to wear for any service. During the High Holy Days, Jews traditionally wear a tallit on Rosh Hashanah day, and during each service of Yom Kippur. Additionally, there is a tradition to wear white on Yom Kippur, to symbolize wiping the slate clean for the year to come. 

• What is the Temple's COVID-19 policy? 

Our number one priority is to protect the health and well-being of all of our members. Los Angeles County is currently experiencing an uptick in cases of Covid-19. For this reason, if you’re experiencing any flu-like symptoms, as a courtesy to our community please enjoy our services online. All our most up-to-date health and safety precautions are detailed on our website. 

ONLINE OFFERINGS

• How can I watch services or hear the Rabbis' sermons online? 

For those at home, all our early services and select additional services will be live streamed, and you can join us as we broadcast "live". If you'd prefer to watch these services later, you can watch the recorded version from our Facebook page or YouTube channel almost immediately after they start streaming. You can also follow along with a digital prayerbook. To view the online schedule and access all the links, visit CLICK HERE

While not every sermon will be recorded, you can watch our recorded sermons from our Facebook page or YouTube channel almost immediately after they start streaming. To access the links, visit CLICK HERE

HOLY MITZVOT

• What is the digital Book of Remembrance? What if I want to add someone or make a donation in honor of someone? 

It is a Jewish custom during the High Holy Days to honor the memory of our family members and friends who are no longer with us by including their names in a Yizkor book - a Book of Remembrance. We hope this digital keepsake adds to this sensitive time of reflection for you and the members of your family. 

You will be able to access the digital Book of Remembrance after Rosh Hashanah from the button on Temple Judea's HHD webpage.

• How do I know if I have family members included in the Book of Remembrance? What if I want to add someone or make a donation in honor of someone? 

All Yahrzeits listed in your ShulCloud account have automatically been included in the Book of Remembrance. Members may also add a name to the Book of Remembrance, or add a donation, when reserving Goor Sanctuary Services or Youth and Family Program tickets, or by emailing with the subject line “Book of Remembrance: Additions” or calling (818) 758-3800, ext. 106. The deadline to make changes or additions is Thursday, September 26th.   

• How can I fulfill the mitzvah of contributing to the High Holy Day Appeal? 

The High Holy Day Appeal is a generations-old tradition. It is a very special way to give back to Temple Judea to ensure it continues to be a safe, beautiful place to gather, study, celebrate, and pray.  Click the link to participate in this year’s High Holy Day Appeal.

ROSH HASHANAH @ CAMP

• How do I get to Camp?

Camp is located at the American Jewish University - Brandeis Bardin Campus, located at 1101 Pepper Tree Ln., Simi Valley, CA 93064. Take the 118 Freeway toward Simi Valley to Tapo Canyon Road. Exit Tapo Canyon Road and turn SOUTH. Continue on Tapo Canyon Road past Cochran Street, Los Angeles Avenue, Royal Avenue and Guardian Street to the front gates of the AJU- BRANDEIS-BARDIN CAMPUS. 

• What do I need to bring?

Please bring your ID, as it will be required for secure check-in. Also, it is going to be warm! Please make sure to dress comfortably, bring water bottles, sunscreen, and hats. There will be places to fill your water bottles. Also remember to bring swimsuit/towel if you'd like to swim in the afternoon. If you want to sit on the grass for lunch, you may also want to bring a picnic blanket.

• What time should I arrive and what will check-in be like?

Check-in will begin at 8:30, and we'll plan to begin the day at 9:00am! There are 700 of us coming to camp, so please leave plenty of time!

As you arrive at the camp gate, please be prepared to show your ID to security and our staff members. You will then be directed to drive through camp to the upper parking lot near the bunks, and park with the help of our parent volunteers. 

When you exit your cars, you will arrive at the check-in area where you will receive a map, name tags, and swag for your family. We will also confirm that you've filled out a liability waiver. Please complete this waiver in advance! You may need to complete it multiple times for each adult and child in your group. 

After check-in, you'll walk the short distance to our assembly point beneath the big tree. There will be coffee/tea, (the famous) Alonim coffee cake, and the sound of the shofar to awaken our bodies and souls to begin our day!

• What should I wear?

Please dress for camp. Jeans or shorts, and tennis shoes are the dress code of the day. Camp is a place to get dirty – there is art, crafts, outdoor cooking, hiking, a climbing tower, a climbing wall, animals & horseback riding, archery, drumming, nature, and sports. Additionally, all activities will take place outside.

We will have access to the pool during our afternoon programming block, so please bring a bathing suit and towel if you'd like! Please note, the pool has a 50 person maximum capacity!

• What is the schedule?

8:30 - 9:00 Arrival and Check-in
9:00 - 9:15 Welcome!
9:15 - 10:00 “Youngers” Service in Outdoor Sanctuary
9:15 - 10:30 “Olders” Programming Block
10:30 - 12:00 "Olders" Service in Outdoor Sanctuary
10:30 - 12:00 "Youngers" Programming Block
12:00 - 12:45 Lunch available on Dance Pavilion
12:45 - 2:30 Programming Block for All
2:30 - 3:00 Tashlich at the Pool & L’hitraot!

• What service(s) are there @ Camp? 

There will be two different services - one designed for families with younger children (~age 7 and under) and one for families with older children (~age 7 and over). We leave it to each family to decide which service option best applies to you. When you are not in services there will be a variety of activities to choose from. Please feel free to choose your own adventure! (The program of activities will be given to you at camp on the back of your camp map.)

• What food will be provided? 

There will be Alonim’s “famous” coffee cake in the morning. Lunch will be outside on the Alonim Dance Pavilion. Please feel free to bring lawn chairs and picnic blankets to enjoy lunch and some relaxation time. The lunch served at camp is a kosher, meat meal. Alonim also has vegan and gluten-free options – help us make sure there’s enough by indicating those needs during registration. If your family needs to bring outside food for health reasons or for pickier eaters, Alonim asks that you do not bring that food into dining hall spaces.

Still have questions? Email us at   or, for another great resource, visit templejudea.com/hhd.